SHIPPING & RETURNS

Shipping Policy

Last updated: September 28, 2026

Where we ship. We currently ship to addresses in the United States only (including APO/FPO addresses where the carrier allows).

Where orders ship from. True Aura works with fulfillment partners, some of which are located outside the United States, including in China. Your order may ship directly from one of these partners.

Processing time. Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays).

Delivery time. Once shipped, most orders arrive within 8–15 business days. Alaska, Hawaii, Puerto Rico and APO/FPO addresses may take longer. The estimated delivery window for each product is shown on its product page and at checkout. Estimates are not guarantees; carrier and customs delays can happen.

Shipping cost. Shipping cost, if any, is shown at checkout before you pay.

Tracking. When your order ships, we email you a tracking number. Tracking may take a few days to show updates, especially for international shipments.

Multiple packages. Orders with more than one item may arrive in separate packages on different days.

Import duties and fees. You will not be asked to pay import duties, taxes or customs fees on delivery. If a carrier ever asks you to pay one, contact us before paying and we will take care of it.

If we can't ship on time. If we can't ship your order within the time stated, we will email you with a revised date and give you the option to cancel for a full refund.

Delayed or lost packages. If your tracking hasn't updated in 10 business days, or your order hasn't arrived within 30 days of purchase, contact us at a7xholding@gmail.com and we will send a replacement or issue a full refund.

Address errors. Please check your shipping address at checkout. If you notice an error, email us within 12 hours of placing your order and we'll try to correct it before it ships. We can't redirect a package once it has shipped.

Marked delivered but not received. Check with neighbors and your local post office first, then contact us within 7 days of the delivery date. We will help you file a claim with the carrier and work with you on a solution.

Returns & Refunds Policy

Last updated: September 28, 2026

Damaged, defective or wrong item. If your item arrives damaged, defective or isn't what you ordered, email a7xholding@gmail.com within 14 days of delivery with your order number and a photo. We will send a replacement or give you a full refund, including shipping. You won't need to send the item back.

Changed your mind. You can request a return within 30 days of delivery for items that are unused and in their original packaging. Email us first. Please don't send items back without instructions, because we can't process returns sent to a supplier's address.

Return shipping for change-of-mind returns is paid by the customer, unless the item was damaged, defective or wrong.
When your return is approved, we email you the return address and instructions.
For hygiene reasons, items that have been used on skin or hair, or whose seal has been opened, can't be returned unless they are damaged or defective.

Refunds. Once a return is approved (or a damaged or defective item is confirmed), we issue the refund to your original payment method within 5 business days. Your bank or card issuer may take another 5–10 business days to post it.

Cancellations. You can cancel for a full refund any time before your order ships. Email us as soon as possible. Once an order has shipped, the return terms above apply.

Exchanges. We don't process direct exchanges. Return the item for a refund and place a new order.

Questions or problems. Please contact us before opening a dispute with your bank. Most issues are solved faster by email: a7xholding@gmail.com.